Policy Overview
At VideoMaker AI ("the Service"), we provide instant-access digital services powered by advanced AI video generation. This policy outlines our billing practices, subscription rules, refund eligibility, service delivery terms, and fraud prevention measures to ensure transparency and a secure user experience.

Our premium features operate on a subscription and credit-based model. When purchasing a paid plan, you must provide accurate and authorized payment information.

By subscribing, you authorize VideoMaker AI and our payment partners to charge your payment method automatically at the beginning of each billing cycle until you cancel.

Billing disputes must be reported within sixty (60) days. Pricing may be updated periodically, and changes will be communicated in advance through email or in-app notices.

Stripe processing fees are non-refundable under all circumstances, including refunded or canceled transactions.

You are responsible for any applicable taxes related to your use of our services, and prices may vary based on region, currency conversion, or local regulations.

Subscriptions renew automatically unless canceled. To avoid future charges, cancel at least seven (7) days before the next billing cycle.

After cancellation, you retain access to premium features until the current period ends. No partial-period refunds are available.

Account sharing, automated scripts, or unauthorized platform usage may result in suspension without refund.

Our service delivers AI credits and digital functionality instantly upon purchase. For this reason, most purchases are non-refundable once credits or premium features have been delivered.

We offer free trial usage for users to evaluate the platform before upgrading.

3.1 Service Delivery
Once credits are issued to your account or premium features are unlocked, the service is considered fully delivered and fulfilled, regardless of whether the credits are used.

All delivered credits are non-reversible and non-refundable.

• Duplicate payments (accidental repeat transactions)
• Confirmed unauthorized charges (after identity verification)
• Verified technical failures preventing service access

• Credits that have been used, partially or fully
• Unused credits that have already been delivered
• Partially used subscription periods
• Dissatisfaction after usage of AI features
• Digital services already delivered
• Change of mind
• Stripe processing fees (non-refundable by Stripe)

Refunds, when approved, are issued only to the original payment method. Processing times vary by bank (typically 5–10 business days).

Users must contact our support team before initiating a dispute with their bank. Filing a chargeback without attempting resolution may result in delayed processing or account restrictions.

Filing false or abusive refund requests may result in suspension, termination, or liability for related fees and losses.

If a dispute is filed after a refund has already been issued, the user may be responsible for any associated dispute fees charged by the payment processor.

Users who repeatedly initiate chargebacks, or who misuse the dispute system, may have their accounts suspended or permanently banned.

We reserve the right to deny future service to accounts involved in chargeback abuse.

We maintain strict fraud prevention and security protocols, including:

• User identity and payment verification
• Industry-standard encryption and security practices
• Machine-learning fraud detection systems
• Continuous monitoring and security enhancements

Accounts involved in fraudulent behavior may be suspended or terminated immediately. We may report suspicious activity to relevant authorities.

Users must provide accurate information and comply with our Terms of Service and applicable laws.

This policy may be updated periodically. Updates take effect immediately upon publication.

For questions regarding this policy, please contact our support team.

This policy operates alongside applicable consumer protection laws and does not limit your statutory rights.