Refund and Fraud Policy

Policy Overview
At VideoMaker AI ("the Service"), we are dedicated to delivering exceptional AI-powered video creation tools. This policy details our approach to billing, subscription management, refund procedures, and fraud prevention measures to ensure a secure and transparent user experience.

1. Payment and Fees

Our premium features and services operate on a subscription-based model. When selecting a paid plan, you must provide valid payment information including credit card or alternative payment method details. You confirm that all payment information is accurate and that you have proper authorization to use the selected payment method.

You must keep your account and payment information current, including billing address and payment method details. You agree to pay all charges according to your selected subscription plan and our Terms of Service.

For recurring subscriptions, you authorize VideoMaker AI and our payment partners to automatically charge your payment method at regular intervals based on your chosen billing cycle until you cancel your subscription.

Any billing disputes must be reported within sixty (60) days of the charge date, or as required by applicable law.

Current pricing information for our subscription tiers and features is available in your account dashboard and our pricing section.

We may adjust our pricing from time to time. Price changes will be communicated at least fifteen (15) days in advance through email, in-app notifications, or other appropriate channels. Continued use of our service after the effective date indicates acceptance of the new pricing.

You are responsible for any applicable taxes related to your use of our services, except for taxes on VideoMaker AI's income.

2. Subscription Management

Subscriptions automatically renew at the interval specified in your plan (monthly by default) at the current pricing rate. Your selected payment method will be charged at the beginning of each billing cycle for the upcoming subscription period.

To avoid future charges, cancel your subscription at least seven (7) days before your next billing date through your account settings or by contacting our support team.

After cancellation, you'll continue to have access to premium features until your current billing period expires.

3. Refund Policy

Given the computational resources required for AI video generation and the immediate delivery of our digital services, refunds are typically not available. We offer free usage credits and trial features to help you evaluate our platform before upgrading to a paid subscription.

Proceeding with a paid plan after your trial period indicates your acceptance of our refund policy.

Should a refund dispute arise, we will investigate by reviewing transaction records and communicating with you for additional details. We'll make a determination based on the evidence available. Fraudulent refund claims may result in liability for associated costs.

4. Security and Fraud Prevention

We maintain strict anti-fraud measures to protect our platform and users. Our comprehensive fraud prevention approach includes:

  • User identity verification processes
  • Industry-standard encryption and security protocols
  • Machine learning-based fraud detection systems
  • Regular security monitoring and updates

Accounts involved in fraudulent activity or policy violations may be immediately suspended or terminated. We reserve the right to report suspicious activities to relevant authorities.

Users must provide accurate information and use VideoMaker AI in compliance with our Terms of Service and applicable laws. Please report any suspicious activity through our support channels.

5. Policy Updates

This policy may be updated periodically. Changes will be posted on our platform and take effect immediately upon publication.

For questions about this policy, please contact our customer support team through the available support channels.

This policy supplements your statutory consumer rights under applicable law.